Windows 8.1 update hangs the system requiring hard shutdown to use

The issue occurs when the system updates are being installed. The progress bar sticks forever. Need to force shutdown the system to use again.

Looking to remove or disable the install of the failing update. Not sure how to see which one failed or how to removed the update that is pending to be installed now.



To mention also the system is in wonderful heath and is only a few months old and the user treats it well. The system is performing perfectly for all other tasks.

I am hoping there is a way to fix this remotely where getting physical access to the computer is not easy.

Thank you for all help and assistance here. Even if you read and got nothing ... thanks for reading ;)



To mention also the system is in wonderful heath and is only a few months old and the user treats it well. The system is performing perfectly for all other tasks.

I am hoping there is a way to fix this remotely where getting physical access to the computer is not easy.

Thank you for all help and assistance here. Even if you read and got nothing ... thanks for reading ;)



I would start by checking event logs - there may be something in here that points to the problematic update. Other option would be to install each update one at a time until you find the one that causes the issue (very time consuming depending on the number of updates unfortunately).

Running sfc /scannow is also worth a look as it will check the system for any corruption.

Also ensure there's no unnecessary devices connected to the computer during the update.



All great directions. Thank you. Will get back with update on what the logs state and if that fixes it.

Is there a way to clear out the downloaded Windows updates? Like maybe deleting all from "C:WindowsSoftwareDistributionDownload" or something ...



open windows update and view update history. It will display which update failed to install. Sometimes simply retrying works, so that should be the first to try now.



Windows update by default creates restore points. So just use a restore point to go back to before the updates were starting to install. Then change the update setting to not automatically update, but rather to "Check for updates but let me choose to download and install them". After that you can try selecting only one update at a time, or 2. That way it is easier to find out which one fails, and often if they are installed individually, they are more likely not to fail installing.

Besides that, it is often better to wait with the installation of Windows updates for 1 or 2 weeks. The last year or so m$ has had a record of releasing untested and buggy updates which caused rather big problems and which were removed from their update servers after a short period. With the setting I mentioned you can decide for yourself when you want to update.

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