BSOD when a users logs off the system

Hello:
When ever this user logs off this specific PC, a BCOD comes up. Win32k.sys Page_Fault_In_NonPaged area. I do not see this problem on other PC's. I have run virus scan (Forticlient & HitMan Pro) and that did not stop it. I have to see if the problem happens when any other user logs off of the same PC. But any ideas?



Create another account for the user on the PC. Copy all of the data across. If the fault doesn't occur then use the new account and wipe the old one.



Create another account for the user on the PC. Copy all of the data across. If the fault doesn't occur then use the new account and wipe the old one.



plse post the dmp file here - it may have more info on the cause
you find it in windowsminidumps



Hi !

1) Remove/uninstall KB2982791 and mark it as hidden in Windows Update ( never install again).
2) Boot from an external support ( DVD/USB ) and delete c:WindowsSystem32FNTCACHE.DAT

Reboot and test .



I will try the un-install and try another user account tomorrow.



why not post the dmp file??

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