Outlook 2013 display issues

Hey experts,

A client has recently (within a few months) purchased a new Lenovo Yoga 3 from us and it's working beautifully! However, recently he has been noticing a display issue within Outlook 2013. If he closes Outlook, no issues are visible in Windows, or any other programs, but if he re-opens Outlook, ... the issue is still present.

I have attached to images to help you understand what the issue is. (all private/ personal data cropped)

The client suggests that if they click on the affected area, that small localised area 'comes good' again, almost as though the lines are all that is seen of Outlook horizontally compressing the text, almost as though attempting to save space on the screen.

Any idea what's going on here and what we could do to resolve?



Hi,

I think you are facing this issue because of video configuration on your computer that may be incompatible with your Outlook 2013.

Regards



Hi,

I think you are facing this issue because of video configuration on your computer that may be incompatible with your Outlook 2013.

Regards



try updating the video and chipset driver http://support.lenovo.com/ca/en/products/laptops-and-netbooks/yoga-series/yoga-3-pro-1370-laptop-lenovo



This is an bug in Outlook 2013. PLease see and follow https://support.microsoft.com/en-us/kb/2768648 also if you cant fix than you can browse to the Outlook advanced properties and select the option to “Disable hardware graphics acceleration”
as attached below.



Shweta Goel, I did think this may be the case... or a hardware issues

nobus & Sumit Singh Shekhawat, I'll undertake these once the client is back from his holidays (just missed him, so he's now back in 2-3 weeks). You'll hear from me as soon as he returns as I'll be able to get his machine quickly once he arrives.



Hey guys,

Thanks for your patience. The client has extended their trip and will be back in mid-June, at which time I will be able to test their Outlook and advise which solution works (fingers crossed).

Looking forward to being in touch soon.

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